How to Say It: Choice Words, Phrases, Sentences...

This versatile and easy-to-use guide helps you compose well-written, effective letters in minutes for virtually every business and personal situation. What's more, a special 'thesaurus' section included within each topic contains scores of interchangeable key words, phrases, sentences, and paragraphs to let you tailor each model letter to the exact personality and style you wish to convey in any situation -- from casual to formal, distant to friendly, traditional to modern.